Telecommunications Late Fees Class Actions
Status:Registering Interest

ACA Lawyers has announced proposed late fee class actions against Telstra, Optus and Vodafone. You can register to be a part of any or all of these class actions here.


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Since 2000 Telstra, Australia’s largest telco, has charged customers a flat fee when they pay their bills late. It is currently $15 if the outstanding amount is $70 or more. Similarly, Vodafone charges a late payment fee of $10 per late payment, regardless of the amount of the payment. Optus charges its mobile customers a flat late fee of $15 per late payment if the outstanding amount is more than $50, plus 2% interest above the prime lending rate charged by ANZ Bank if the unpaid amount exceeds $100.

The telcos have collected hundreds of millions of dollars in late payment fees, often from the people who can least afford them.

Basis of Action

ACA Lawyers alleges that late payment fees are an unlawful penalty. Customers are entitled to be reimbursed for the fees they have been forced to pay their telcos which exceed the true cost to the service provider.

ACA Lawyers, with the assistance of Harbour Litigation Funding, is launching a class action against Telstra to recover late payment fees on behalf of customers who register to be participate in the claim.

There is no upfront cost. Harbour Litigation Funding will cover the legal costs of the class action. If the claim is successful Harbour Litigation Funding will be entitled to a percentage of the damages which are awarded.

We also propose to commence a class action against each of Optus and Vodafone. Funding arrangements for these claims will be announced soon.

You have nothing to lose by registering now.

How Do I Find Out More

If you have any queries regarding the telco class actions, further information can be found on our Frequently Asked Questions (FAQ) PDF. If the FAQ does not answer your query, please email your query to us at

Due to the high volume of enquiries we are currently receiving we may not be able to respond to your enquiry immediately, however we will endeavour to respond to you within two business days.


Register Now

Please note that registration for the telco class actions can only be completed online.

Provide your contact details and some information about your telco. No account numbers are required.

Once you have completed your registration we will contact you further via email.

Click here to register